Palo Santo Incense Cone set, Hand rolled, hand made, Natural wood, Ecuadorian, space cleansing, witchy, intention, responsibly harvested

Frequently Asked Questions

How do I trim and light my wooden wick?

Check out our blog for care and burning tips
www.teresalynns.com/blog

If lighting seems difficult, the wick is too far above the surface of the wax when the candle is initially lit. Always light at the wax level, not the top of the wick.

 Solution: Make sure the wick is trimmed to be no longer than 1/8” – 3/16” / 6.4mm – 4.8mm above the wax. This seems counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.

Shipping costs

Everyone in the US gets a deal on shipping with our all for one shipping cost of no more than $10.00! Whether you purchase 1 or 1001 items your cost doesn't change! This saves the average order between $5-10 per order (way more outside the midwest)!

Are Soy Candles Safe?

Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.

The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe. You should worry about a company that claims their soy candles are organic. We use wax made with only Renewable Midwest Grown Soybeans.

We use only phthalate free fragrance oils and essential oil blends in our products.

Return to Sender packages

Packages received back to us as RTS (Return to Sender) may be resent at your request by purchasing a postage listing customized for your parcel with a verified address.

We are not responsible for invalid addresses, forwarded mail or refused parcels and will not refund or pay return shipping.

Return postage will be calculated at our actual cost, not the discounted rate of $10.00 we offer on original purchases.

We will contact you via messages with a link to the shipping listing which will be active for 100 days.

After the 100 day period the listing will expire and the parcel contents will be donated to a local charity when appropriate.

Allergy and sensitivities

We use products that may be made with nuts, dairy, soy, plant materials, essential oils and fragrances.

There is always the possibility for cross exposure within our studio/lab. People with sensitivities or allergies should consider avoiding scented and fragrances products.

Are scented candles and skincare products triggers for asthma or allergies?
Although millions of Americans regularly use scented products without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in a very small percentage of sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid products with scents.

How long do our candles burn?

The burn time for our candles varies based different variables, such as wax type. wick size, fragrance and type of vessel used. As a general average, they burn an average 7-9 hours per ounce of wax.
Following our candle care and instruction guide will give you the best burn from each candle. Be sure to read and follow your candle care card included with your order.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging.

To start a return, you may contact us through Etsy Messages. If your return is accepted, we’ll send you a return shipping label as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping label cost will be deducted from your refund. Original shipping is not refundable. 

A $5.00 supplies fee applies to all returns.
Please keep in mind, the cost to return your item will likely be more than your discounted original shipping cost. We always suggest gifting your item to save yourself the shipping cost.

Scented Products

ALLERGIES AND SENSITIVITIES
Are scented candles and skincare products triggers for asthma or allergies?
Although millions of Americans regularly use scented products without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in a very small percentage of sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid products of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area and test skincare products in a small area before use.

Right To Refuse Service - Good Vibes Only

We reserve the right to refuse service to anyone who participates in unkind behaviors.

We can and will refuse to fulfill orders placed by customers who are unkind to any member of our staff, customers or followers on any social media platforms.

We welcome people of any gender identity or expression, race, ethnicity, size, nationality, sexual orientation, ability level, neurotype, religion, elder status, family structure, culture, subculture, political opinion, identity, and self-identification.

We will not tolerate hate speech or discriminatory language directed at anyone we care about.

You are welcome to be your weird and wonderful self here at our studio as long as you are kind and accepting.

Item Damaged in Transit

Less than 0.5% of the packages we ship receive damage during transit. This is due to the extreme care in our packaging of your items and the high quality of our boxes. We strive to have zero damages, but life happens . In the rare event that you have an item break, the good news is your package has shipping insurance!

Please take a picture of your broken item, the protective wrapping and a picture of the shipping label showing the addresses on the outside of the box. Send us a message with your pictures , which of your item (s) were damaged and we will send a replacement or refund out to you within 3 business days.

USE CARE WHEN OPENING YOUR PACKAGE, BROKEN GLASS WILL BE SHARP AND COULD CAUSE INJURY. NEVER BURN A BROKEN CANDLE!