Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 4 - 6 business days
  • Europe : 10 - 14 business days
  • Australia, New Zealand and Oceania : 6 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Privacy policy

We never share our shoppers information with anyone.

Frequently Asked Questions

My wick is difficult to light, or won’t stay lit the first few times.

The wick is too far above the surface of the wax when the candle is initially lit – Solution: Make sure the wick is trimmed to be no longer than 1/4” – 3/16” / 6.4mm – 4.8mm above the wax. This is counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.
(The Wooden Wick patented wood wick company).

Custom and personalized orders

Please message us for personalized labels for your event. We love to work with our customers for weddings, birthdays and Holiday events.

Wholesale availability

We do not offer wholesale. Our candles are priced at wholesale price points to allow our customers the simple luxury of our candles for everyday use.

Care instructions

Please see the care card included with your purchase for detailed instructions on caring for your wood wick candle.

www.teresalynns.com/blog

Shipping costs

We combine shipping upon written request.

Are Soy Candles Safe?

Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.

The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe.

You should worry about a company that claims their soy candles are organic.
We use wax made with only Midwest Grown Soybeans.

We use only phthalate free fragrance oils and essential oil blends in our products.

Return policy

At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.
How to file a claim with USPS
To file a claim for insurance included with the shipping label you purchased, you need to file with USPS.

Note: You must create an account with the USPS if you don’t already have one.

For packages lost in the mail, you must wait 7 days before filing a claim. Claims for damages may be filed once the package bears a "Delivered" tracking event.

When filing a claim with USPS, the damaged article, container, packaging, and any

What do I do if my item is received damaged or is lost in transit?

We are happy to assist you with filing a claim with USPS if you received a damaged item or your package is lost.

FILING CLAIMS FOR DAMAGES/LOSS is now the responsibility as USPS has changed their policies and often requires the recipient to present the damaged package.

Note: You must create an account with the USPS if you don’t already have one.

***When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection. Be certain to safely save the entire box, label and all the contents.**

Holiday Shipping

USPS is experiencing critical demand this year and there is the possibility your packages will not arrive in time for your holiday. Etsy provides tracking numbers in your invoice as soon as we print your label and package your order. Please use this to check on your shipment as we can’t possibly respond to all the tracking and shipping questions at this time.

Return to Sender packages

Packages received back to us as RTS (Return to Sender) may be resent at your request by purchasing a postage listing customized for your parcel.
We are not responsible for invalid addresses, forwarded mail or refused parcels and will not refund or pay return shipping.
We will contact you via messages with a link to the shipping listing which will be active for 30 days.