The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Check out our blog for care and burning tips
If lighting seems difficult, the wick is too far above the surface of the wax when the candle is initially lit. Always light at the wax level, not the top of the wick.
Solution: Make sure the wick is trimmed to be no longer than 1/8” – 3/16” / 6.4mm – 4.8mm above the wax. This seems counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.
(The Wooden Wick patented wood wick company).
Bulk orders of more than 20 candles (or more than we have in inventory for a particular scent) require a 2 week process time.
Bulk orders of 20 or more mixed and matched from current inventory will be processed in our current processing time (usually 1-3 days).
We will set up a custom listing for your purchase with calculated shipping and a 20% discount.
We do not offer custom labels for wholesale but do offer unlabeled for 20 or more or a single scent.
Orders of less than 20 candles do not meet our wholesale qualifications, are limited to selections currently available in our inventory, receive whatever our current sale (if any) discount is and a flat rate of $9 shipping for the entire order.
Everyone gets a deal on shipping with our all for one shipping cost of $9.00! Whether you purchase 1 or 1001 items your cost doesn't change!
Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.
The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe. You should worry about a company that claims their soy candles are organic. We use wax made with only Renewable Midwest Grown Soybeans.
We use only phthalate free fragrance oils and essential oil blends in our products.
We accept returns for our WAX items only.
**In order to remain FDA Compliant we cannot accept returns on our Skincare or Hygiene items (for health/hygiene reasons).**
Buyer will message us within 3 days of delivery, return the wax item(s) to us insured with tracking in the same manner of packaging it was received.
When the item is received by us in:
🌟New, unused condition
🌟Within the 7 day ship window
🌟We will refund the original amount of the item minus 10% for listing and transaction fees we incur.
Original shipping costs are non-refundable.
Buyer is responsible for the cost of return with insured and tracked postage.
We will not process returns/refunds on unauthorized, refused or return to sender parcels.
We are happy to assist you with filing a claim with USPS if you received a damaged item or your package is lost.
FILING CLAIMS FOR DAMAGES is now the responsibility of the customer as USPS has changed their policies and requires the BUYER to present the damaged package along with proof of payment from your financial institute (all things we do not have).
Note: You must create an account with the USPS if you don’t already have one.
***When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection along with proof of payment from your financial institution. Be certain to safely save the entire box, label and all the contents.**
Packages received back to us as RTS (Return to Sender) may be resent at your request by purchasing a postage listing customized for your parcel and verified address.
We are not responsible for invalid addresses, forwarded mail or refused parcels and will not refund or pay return shipping.
Return postage will be calculated at our actual cost, not the discounted rate of $9.00 we offer on original purchases.
We will contact you via messages with a link to the shipping listing which will be active for 100 days.
After the 100 day period the listing will expire and the parcel contents will be donated to a local charity when appropriate.
Please reach out to us before 5 pm on the day you order and we will do our best to combined orders for you. Any shipping overages will be refunded when we combine your orders.
We may use products that are made with nuts, plants and fragrances. There is always a possibility for cross exposure to products. People with sensitivities to allergies should not purchase products from us as there’s always the possibility for a lavender bud or a drop of coconut oil to relocate itself during the making process.
The burn time for our candles varies based different variables, such as wax type. wick size, fragrance and type of vessel used. For smaller candles with smaller wicks, they burn an average 7-9 hours per ounce of wax. Larger candles may have large wicks which uses more wax to burn. They burn about 5-7 hours per ounce. Our speciality candles with beeswax blends may burn 7-10 hours per ounce, while our tea lights average 5-6 hours each.
Following our candle care and instruction guide will give you the best burn from each candle. Be sure to read and follow your candle care card included with your order.