The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Check out our blog for care and burning tips
If lighting seems difficult, the wick is too far above the surface of the wax when the candle is initially lit. Always light at the wax level, not the top of the wick.
Solution: Make sure the wick is trimmed to be no longer than 1/8” – 3/16” / 6.4mm – 4.8mm above the wax. This seems counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.
(The Wooden Wick patented wood wick company).
We do not offer wholesale. Our candles are priced at wholesale price points to allow our customers the simple luxury of our candles for everyday use.
Everyone gets a deal on shipping with our "Bottomless Box" shipping cost of $8.00 (candles) and $6.00 (skin care). Whether you purchase 1 or 101 your cost doesn't change!
Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.
The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe.
You should worry about a company that claims their soy candles are organic.
We use wax made with only Midwest Grown Soybeans.
We use only phthalate free fragrance oils and essential oil blends in our products.
The shipping cost for one candle to return it to us averages $10, the initial shipping was $8 making it cost prohibitive for customers to return an item for a refund. We can't return it to inventory for safety reasons and can’t refund postage making it cost prohibitive for us.
We always suggest starting with the smallest size offered on new products to ensure you love it before adding the larger size to your space.
We always strive to ensure the satisfaction of our beloved customers. If you have received a damaged item we will help you file your claim with USPS, if you received the incorrect item we will replace it as soon as possible.
We are happy to assist you with filing a claim with USPS if you received a damaged item or your package is lost.
FILING CLAIMS FOR DAMAGES/LOSS is now the responsibility of the customer as USPS has changed their policies and often requires the recipient to present the damaged package along with proof of payment from your financial institute (all things we do not have).
Note: You must create an account with the USPS if you don’t already have one.
***When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection along with proof of payment from your financial institution. Be certain to safely save the entire box, label and all the contents.**
USPS, UPS and FedEx are predicting critical demand again this year (Oct 3-December 31), there is the possibility your packages will not arrive in time for your holiday.
We provide tracking numbers on your invoice as soon as we package your order and print your label. Your order will be picked up by the next business day after we package.
Please use your tracking number to check on your shipment, as we can’t possibly respond to all the tracking and shipping questions during the holidays.
Packages received back to us as RTS (Return to Sender) may be resent at your request by purchasing a postage listing customized for your parcel.
We are not responsible for invalid addresses, forwarded mail or refused parcels and will not refund or pay return shipping.
We will contact you via messages with a link to the shipping listing which will be active for 30 days.
Please see our heat advisory at the beginning of each listing as high temps (80 degrees +) can cause melting, settling(may appear less full) and thinning of lotions. Please only purchase if this is a risk you are willing to take. We do have express shipping offered to help prevent heat damage in shipping.