The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We never share our shoppers information with anyone.
The wick is too far above the surface of the wax when the candle is initially lit – Solution: Make sure the wick is trimmed to be no longer than 1/4” – 3/16” / 6.4mm – 4.8mm above the wax. This is counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.
(The Wooden Wick patented wood wick company).
Please message us for personalized labels for your event. We love to work with our customers for weddings, birthdays and Holiday events.
We do not offer wholesale. Our candles are priced at wholesale price points to allow our customers the simple luxury of our candles for everyday use.
If you need a large number of candles, message us. We do have shipping programs and discount codes that can help.
Please see the care card included with your purchase for detailed instructions on caring for your wood wick candle.
We always only charge the exact amount of shipping for your items, the calculated shipping may seem high on some orders due to the algorithm Etsy uses to estimate the number of packages. Please feel free to message us for a better estimate on orders if needed.
We do not offer wholesale sales as our price point already as lovely as we can provide.
Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.
The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe.
You should worry about a company that claims their soy candles are organic.
We use wax made with only Midwest Grown Soybeans.