1 business day
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Check out our blog for care and burning tips
If lighting seems difficult, the wick is too far above the surface of the wax when the candle is initially lit. Always light at the wax level, not the top of the wick.
Solution: Make sure the wick is trimmed to be no longer than 1/8” – 3/16” / 6.4mm – 4.8mm above the wax. This seems counterintuitive, as we think a longer wick will make a larger flame, but it will not. The longer the wick, the harder it is for the wax to flow up to the top.
(The Wooden Wick patented wood wick company).
Teresa Lynn's Simple Luxuries welcomes everyone regardless of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
However...We can (and will) cancel any order or refuse service to any individual or business that participates in discrimination, hate speech, inconsiderate messaging or emailing (spam or demands), bullying, threatening or rude comments and/or unjoyful conversations with any member of our team (including our customers) either here on Etsy or any Social Media platform.
Feel free to be your beautiful, weird, authentic, colorful self as long as it's not meant to hurt others.
Everyone in the US gets a deal on shipping with our all for one shipping cost of no more than $9.00! Whether you purchase 1 or 1001 items your cost doesn't change!
Now let’s talk about wax. Unless you are eating your candles (which you shouldn’t be) you don’t need to worry about them being produced with “Organic Soy wax”. This is good because organic soy wax doesn’t exist.
The process of converting the oil into a wax itself renders the wax ineligible for organic certification. Even if a manufacture used the 5-9% of soybeans grown in the USA that are Organic Bean, the process itself makes them not organic.
Should you worry about this? The simple answer is no, soy wax is safe. You should worry about a company that claims their soy candles are organic. We use wax made with only Renewable Midwest Grown Soybeans.
We use only phthalate free fragrance oils and essential oil blends in our products.
We are happy to assist you with filing a claim with USPS if you received a damaged item or your package is lost.
FILING CLAIMS FOR DAMAGES is now the responsibility of the customer as USPS has changed their policies and requires the BUYER to present the damaged package along with proof of payment from your financial institute (all things we do not have).
Note: You must create an account with the USPS if you don’t already have one.
***When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection along with proof of payment from your financial institution. Be certain to safely save the entire box, label and all the contents.**
Packages received back to us as RTS (Return to Sender) may be resent at your request by purchasing a postage listing customized for your parcel and verified address.
We are not responsible for invalid addresses, forwarded mail or refused parcels and will not refund or pay return shipping.
Return postage will be calculated at our actual cost, not the discounted rate of $9.00 we offer on original purchases.
We will contact you via messages with a link to the shipping listing which will be active for 100 days.
After the 100 day period the listing will expire and the parcel contents will be donated to a local charity when appropriate.
We use products that may be made with nuts, dairy, soy, plant materials, essential oils and fragrances.
There is always the possibility for cross exposure within our studio/lab. People with sensitivities or allergies should consider avoiding scented and fragrances products.
Many of our item listings will include the focal scents/oils we use. We do not provide inclusive lists of our essentials oils used in all of our blends and formulas as many are proprietary (trade secrets) combinations specific to our brand.
The burn time for our candles varies based different variables, such as wax type. wick size, fragrance and type of vessel used. For smaller candles with smaller wicks, they burn an average 7-9 hours per ounce of wax. Larger candles may have large wicks which uses more wax to burn. They burn about 5-7 hours per ounce. Our speciality candles with beeswax blends may burn 7-9 hours per ounce, while our tea lights average 5-6 hours each.
Following our candle care and instruction guide will give you the best burn from each candle. Be sure to read and follow your candle care card included with your order.